One page, clear channels, no runaround. Whether you need help with an account, want to report something unsafe, or are writing a story about size-positive dating, the right inbox is right here.
Account help, billing questions, feature requests, or anything that does not fit the other categories below. Our support team reads every message a real human sends us.
Best for login issues, subscription questions, profile recovery, feature suggestions, and anything else about using the platform day to day. Include your display handle if you have one - never your password.
Most common questions about anonymity, disclosure anxiety, free features, and moderation are already answered in detail on the FAQ page. You will usually find an answer in under a minute.
Open the FAQSupport emails are answered within one business day on weekdays (Monday to Friday, Pacific Time) and within 72 hours on weekends and U.S. public holidays. Safety reports are triaged first and usually receive a response within a few hours, even on weekends. If you have not heard back after 72 hours, forward the original email to [email protected] with the subject line Follow-up and it will be escalated.
Journalists, researchers, creators, and potential partners have a dedicated inbox so your message never gets lost behind member support tickets.
For interviews, expert commentary on size-positive dating, data requests, podcast bookings, and feature stories. Please include your outlet, deadline, and a short brief of the angle.
For brand collaborations, creator partnerships, affiliate programs, NGO and mental-health partnerships, and research collaborations. Cold pitches are welcome - we read them.
Learn more about who we are and why this platform exists on the about page before pitching a story.
Use this address to report harassment, unsolicited explicit content, suspected catfishing, doxxing attempts, underage accounts, or anything else that needs urgent human review. Safety reports are routed around normal support queues and triaged within hours. If you are in immediate physical danger, contact local emergency services first, then email us. Everything you share is kept confidential and only seen by trained trust and safety reviewers. For more on how moderation works, read the safety and privacy page.
We are a small, privacy-minded remote team. For the safety of our employees and members, we do not publish a full street address - but here is where the work happens.
Our legal entity is registered in Colorado. Physical mail for legal or press purposes can be requested through [email protected] and a mailing address will be provided on reply.
Our product, engineering, and trust & safety team members work remotely from multiple U.S. time zones. Support coverage is structured around Pacific Time business hours, with weekend rotations for safety triage.
Every other dating platform drops a 12-field contact form here, collects your IP, attaches it to a marketing CRM, and calls it "support." We do not. On a platform built around privacy and anonymity, it would be strange to ask people to type sensitive messages into a third-party form before we have even answered a question.
So we do it the old-fashioned way - plain email. You get to choose what client you send from, what identity you send as, and what metadata leaves your device. We receive your message, a human replies, and nothing is silently piped into an ad pixel along the way.
If you would rather stay fully anonymous, create a throwaway email address with any privacy-focused provider and write from there. We will reply to whatever address you use. For questions that are already answered in public, the FAQ and how it works pages will almost always get you there faster than waiting on a reply.
We do not use phone support. Written records protect both sides of any safety-sensitive conversation and let our trust and safety team respond with full context.
